Remote Rescue Mac OS

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Dec 21, 2020 • Filed to: Solve Mac Problems • Proven solutions

Currently RESCUE GFE supports Windows 7, Windows 8, Windows 10 and MAC OSX. Can I get a VA Router to support GFE VPN? No, OIT does not have routers to issue to end users in support of end user’s remote access connections. Tip: Rescue technicians with a Single Sign-On (SSO) ID can also launch the Rescue Desktop Technician Console using any supported SSO authentication method. Remember: Technician Console for Mac will use the language set as the preferred language of the Mac OS X. Remote Printing Print documents from a remote computer to the nearest local printer. 1TB File Storage Easily store all of your files, access them from anywhere, and quickly share with anyone. Multi-Monitor Display View multiple remote monitors presented 1:1 on your local screens. MacOS Catalina (10.15) has added security features that require additional permissions for using the full feature set of the Rescue Applet for Mac. In order to be able to remote control your customer's Mac running macOS Catalina, instruct them to perform the following steps.

Recovery Mode in OS X provides a set of solutions for users to utilize when users need to repair and reinstall their operating system in an emergency. You can also reset the Mac password using recovery mode if needed. There are several ways to boot Mac into recovery mode. If you find one method overwhelming, there are several other alternatives you can use. We will walk you through the different ways on how to boot Mac into recovery mode so that they will become undoubtedly useful in a rare emergency.

Part 1: How to Boot Mac in Internet Recovery Mode

Along with the introduction of a locally stored recovery volume, Apple introduced its Internet Recovery service that allows your operating system to download contents of the recovery hard disk partition from the company's service. This option is great to use when your local drive is completely corrupted and you no longer can access locally-stored recovery tools.

Related: If you boot your Mac for lost data recovery, we suggest that you can try recovering files from dead Mac on your own.

To launch Internet Recovery, make sure your Mac is connected to a WiFi network and follow the steps below:

  1. Reboot your Mac.
  2. Hold the 'Options', 'Command', and 'R' buttons until the boot chimes are triggered.
  3. Wait until the system finished downloading the recovery tools from Apple's website.

It is noted that you are unable to boot Mac into Recovery Mode if you are using devices older than the ones below:

  • MacBook Pro (13-inch, Early 2011)
  • MacBook Pro (15-inch, Early 2011)
  • MacBook Pro (17-inch, Early 2011)
  • iMac (21.5-inch, Mid 2011)
  • iMac (27-inch, Mid 2011)
  • MacBook (13-inch, Mid 2010)
  • MacBook Pro (13-inch, Mid 2010)
  • Mac mini (Mid 2010)
  • MacBook Pro (15-inch and 17-inch, Mid 2010)
  • iMac (21.5-inch and 27-inch, Mid 2010)
  • MacBook Air (11-inch and 13-inch, Late 2010)

Part 2: How to Create a bootable drive into Recovery Mode

You can create a bootable drive to store an OS X Recovery Disk so that you can access recovery tools anytime, anywhere. It would be great if you could invest in a high-capacity USB 3.0 flash drive to store the required tools.

There are plenty of articles outlining how you can create a bootable OS X Recovery Disk, including ours. Once you have this established, you can follow these steps to get your Mac into Recovery Mode:

  1. Reboot your Mac.
  2. Hold down 'Option' on your keyboard once you hear the chime sound.
  3. Attach your bootable OS X Recovery Disk to your Mac and select it from the prompt list.
  4. Your Mac will launch into Recovery Mode and you can start fixing your Mac.

As you can see, there are plenty of methods you can use to boot Mac into Recovery Mode. There is no need to panic when you find yourself in trouble - just choose and master the method that seems least intimidating to you and you will be well on your way. After you boot Mac into Recovery Mode, you can also restore your data on Mac.

Remote Rescue Mac Os Download

Related: read and know more complete details on how to create a bootable drive on Mac.

Part 3: How to Boot Mac with Installation Disk

If you are using an older Mac, it probably comes with a grey recovery DVD that you can use to run recovery routines. If you had bought a copy of a newer operating system, you can also use the installation disk to perform recovery.

It is the easiest way to go into Recovery Mode and here is how you can do it:

  1. Insert the grey DVD and reboot your Mac.
  2. Hold down 'C' on your keyboard until you hear the boot chimes.

The recovery tool will take some time to load. Follow the wizard that will put your Mac into Recovery Mode.

Part 4: How to Boot Mac into Recovery Mode with Local Recovery

  1. Reboot your Mac.
  2. Hold the 'Command' and 'R' buttons until the boot chimes are triggered.
  3. You will see the OS X utility window that will prompt you to choose one of the four options.

Part 5: How to Boot Mac into Recovery Mode from Time Machine

It is really important to keep backups of your machine and Apple facilitates this with its Time Machine feature. It would be best to store your backup on an external drive so that you can initiate Recovery Mode using this when your hard drive is wiped out.

Follow these steps to boot Mac into Recovery Mode:

  1. Reboot your Mac.
  2. Hold down the Option button when the startup chimes sound.
  3. Connect your Time Machine drive. It will take some time for the system to detect the drive. You might need to key in your password.
  4. Choose the drive to launch your Mac into Recovery Mode.

After all the above methods, you finally fail to boot your Mac into Recovery mode. Don't worry. We also provide further solutions for you - Fix 'Cannot boot into Recovery mode'. For those who need the data recovery solution, Recoverit would be a nice option. Free download and try it now.

Video Tutorial on How to Boot Mac into Recovery Mode

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How can I remote control a customer's mac running macOS Catalina and Big Sur

MacOS Catalina (10.15) introduced added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5. In order to be able to remote control your customer's Mac running macOS Catalina (10.15) or above, instruct them to perform the following steps.

Remote Rescue Mac OS
Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.
Note: You can chat with your customer before they grant additional permissions.

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  1. In the top left corner of the desktop, click the Apple icon.
  2. Select System Preferences.
  3. Click Security & Privacy.
  4. Click the Privacy tab.
  5. Click Unlock, and enter your credentials.
  6. Make the following changes:
    1. In the left side bar, click Accessibility, and make sure the GoToAssistRemoteSupport box is checked:
    2. In the left side bar, click Screen Recording, and make sure the GoToAssistRemoteSupport box is checked:
      Note: Currently, macOS Big Sur (11.0, 11.1, 11.2) only allows users with admin privileges to enable Screen Recording.
    3. Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the session and try connecting again.
      End-users on Catalina 10.15.2 need to also perform the following additional setting:System Preferences > Security & Privacy > Privacy > Full Disk Access > GoToAssistRemoteSupport
    4. Click the Lock icon to prevent any further changes. Your settings are saved automatically.